FAQ

 

 

How much does domestic shipping cost?

No matter how many goods you purchase in one transaction at StokDenim Domestic shipping within Australia will only cost you a flat $10.00AUD. BUT, if you spend over $50 in one transaction, your shipping will be totally FREE!!

 

Can I track my package?

All domestic shipping comes with tracking - Once your order has been dispatched, you will receive an email, which will contain your tracking number. (This email address will either be the one you provide at check out OR if you checked out though your PalPal account the email may have gone to the email address linked to your account - please check both email addresses if they are different.) 

Once your order has been dispatched, StokDenim accepts no responsibility for loss or damage to your package. If you do not receive your package please follow this up with your local postal service. 

 

How long does shipping take?

We know you want your good asap so we offer next business day dispatch from Canberra.

The only time orders should take longer will be during sales or restocks where we receive a high volume of orders - the maximum time we allow for orders to go out during this time is 10 days.

Please email us at hello@stokdenim.com.au ONLY if you have NOT received confirmation that your package has been sent at least 10 days after making the order. 

 

Do you ship internationally?

YES we ship worldwide!!

NOTE: this shipping cost does NOT include any local taxes you may occur - this will be at your own cost if there is any.

***Total cost on our site will also only show in AUD when the transaction has been made, it will only take the local value from your account. ie. if you are from the US and your total order is showing as $96.10AUD including shipping, at todays conversion rate of 0.71 you should only be paying $68.66USD (CAN SOMEONE SAY BARGIN????)

 

Can I return my order if I change my mind?

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind.

If you have ordered the wrong size, we will exchange the item providing it is unworn, unused with tags still attached and returned within 30 days of purchase. Stok Denim reserves the right to refuse a product that does not meet these requirements.

 

What do I do if the item I receive is faulty? 

If there is a fault with the product we sincerely apologise. We will happily exchange (or replace to another item to the same value if your original one is now longer available) including return postage providing we are informed about the fault and product is retuned within 30 days of purchase.

 

How and when should I wash my denim?

Our denim shorts are made from 100% cotton which means it is best to hold off washing then for as long as possible. This is so the denim can form to your little ones bodies - making them a true custom fit!

When washing your denim wash on a cold cycle inside out with like colours - the cold was will help retain the dyes for a longer period of time. 

Avoid tumble-drying as much as you can as it will cut the life of the denim. Lay flat or hang in the shade.

 

More Questions?

Please email us at hello@stokdenim.com.au - we will endeavor to get back to you within 72 hours.